Cancellation & Refund Policy

1. Standard Cancellation Timeline

2. Refund Method & Processing Time

• Payment Source: All refunds for online direct bookings are routed directly back to the original payment method used during checkout (Bank Account / UPI / Debit or Credit Card) via Razorpay.
• Turnaround Time: Once initiated on Hostelify, funds typically reflect in your banking statement within 3 to 5 business days depending on your issuing bank's settlement cycle.
• Pay on Arrival & Self Check-In: For reservations marked "Pay on Arrival" or "Pay at Self Check-In" where no advance was collected online, cancellation immediately releases the bed hold with zero financial transaction needed.

3. How to Cancel Your Booking

You can cancel your booking directly online in 3 easy steps without needing receptionist approval:

1. Open My Bookings (/account) or visit your booking confirmation link.
2. Locate your upcoming booking and click Cancel Booking.
3. Review the refund amount preview and confirm. The bed is instantly returned to property inventory and your Razorpay refund is queued automatically.

4. Bookings Made via Online Travel Agencies (OTAs)

If your reservation was originally placed through third-party platforms such as MakeMyTrip, Goibibo, Booking.com, Agoda, or Hostelworld, cancellation and refund requests must be initiated directly through that specific OTA portal according to their published cancellation terms.

5. Need Help with a Refund?

Our support team is available 7 days a week to assist with any payment or cancellation queries: